❓
Frequently Asked Questions
QAre you a manufacturer or a reseller?
We are a manufacturer with more than 25 years of experience in research, design, production, and sales of medical equipment.
QWhere is your production facility located?
Our factory is located in Hebei Province, P.R. China. We warmly welcome you to visit our facilities.
QDo you support product customization (OEM/ODM)?
Yes, we support full OEM/ODM services. We can help design boxes according to your requirements and even provide devices with different appearances through custom moulds.
QWhat are the available ordering and payment methods?
We support trade assurance orders directly. Payments can be made via TT, PayPal, LC, and Western Union.
QHow long is the shipping lead time?
Sample orders are typically sent within 2 days. General orders take between 3-20 days depending on the quantity. Customized orders require mutual negotiation.
QWhat is the warranty and after-sales policy?
We provide a 1-year warranty for the patient monitor. After-sales services include repair and replacement parts to ensure continuous operation.
Alhilal Healthcare
