Frequently Asked Questions
Q1: What are the core technologies used in this SPA capsule?
The capsule integrates multiple advanced therapies including Far Infrared heating, PEMF (Pulsed Electromagnetic Field), Red Light therapy, Terahertz chips, and Negative Ionization for a comprehensive wellness experience.
Q2: Can the voltage be adapted for different countries?
Yes, the device supports a wide voltage range from 100V to 250V, making it compatible with power standards in most regions worldwide.
Q3: How is the product protected during international shipping?
We use high-standard export packaging consisting of a reinforced wooden frame and heavy-duty carton boxes to ensure the equipment arrives safely.
Q4: Is OEM/ODM customization supported?
Absolutely. We support customized sizes, logos, colors, packaging, and specific voltage or controller configurations to meet your branding needs.
Q5: What happens if the product encounters an operational error?
We provide online technical support. If you encounter any issues, simply provide a video of the problem, and our engineers will diagnose it and provide a solution promptly.
Q6: Are the materials safe and certified?
Yes, all materials are tested for safety and the product is CE certified. We prioritize high quality and safety in every component used.
Alhilal Healthcare
