💡
Frequently Asked Questions
What is the typical lead time for an order?
Normally, the lead time is within 7-10 days after the deposit is received. For sample orders, items can be ready in 3-5 days.
What payment methods do you accept?
We support various payment terms including T/T, L/C, and Western Union or Paypal for smaller transaction amounts.
Do you offer customization or OEM services?
Yes, comprehensive OEM services are available, including customized colors, logo printing, specialized user manuals, and tailored package designs.
What is the Minimum Order Quantity (MOQ)?
Our standard MOQ is 10 pieces. However, we can accommodate smaller quantities if we have concurrent orders. Sample orders are also fully supported.
How is the product warranty and after-sales support handled?
We provide a 1-year warranty as standard. Necessary spare parts are provided free of charge within the warranty period. Our support team is available 24/7 via email and video calls.
What is the purchase process?
The standard process involves: Quotation → Proforma Invoice (PI) → Confirmation → Payment Arrangement → Production → QC Inspection → Shipping.
Alhilal Healthcare
